Returns & exchanges
You have 14 days from delivery to change your mind. And your return is completely free if you meet two simple deadlines: open your return request within 3 working days of receiving the goods and hand the parcel to the courier within 3 working days of receiving the return label.
Online returns: how it works
Return costs
Your return is completely free only if you meet both deadlines: return request within 3 working days of receiving the goods and parcel handed to the courier within 3 working days of receiving the label. Your right of withdrawal remains valid up to the 14th day from delivery: only the return shipping cost changes, deducted from your refund. In-store returns are always free, subject to an authorised return request.
Conditions and details
Conditions for accepting the return
Items must be unworn, unwashed and unused, with the security seal intact and all labels (internal and external) in place. Products must be returned in the same condition in which you received them.
Original box for shoes and accessories
Shoes and accessories must be returned with their original box, which is an integral part of the product: it must not be damaged or used as outer packaging. A charge may be applied if the box is damaged.
Inspection and refund
Once the return is received, the product is inspected and you receive a confirmation email. The refund is issued within 14 days on the same payment method used: credit card, PayPal or bank transfer.
Faulty goods or shipping errors
For faulty items or shipping errors, follow the standard return procedure: in these cases there is no cost for you. Paskal reserves the right to request photographic evidence. Write to us at assistenza@pkbypaskal.it.
Returns not accepted
Returns will not be accepted if the security seal is removed or tampered with, if items are used or damaged, if labels are missing, if the return was not authorised or if the shipment was made independently without instructions. In these cases the return may be refused or a reduction applied to the refund.
Non-returnable items and legal notes
For hygiene reasons we cannot accept returns of underwear, swimwear, socks and shoe-care products. These conditions are governed by Italian law: the Consumer Code and European distance-selling regulations apply.
