Frequently asked questions

No, you can complete your order as a guest. With an account, however, you get order history, tracking and returns management directly from your "My Account" area.

We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, bank transfer and instalment payments with Scalapay and Klarna. You'll find the full list and details on the Payment methods page.

After ordering you receive an email from our customer service with the bank details for the transfer. Send the transfer receipt with your order number to assistenza@pkbypaskal.it within 48 hours: otherwise the order will be cancelled automatically. Shipping times start from when the payment is credited to our account.

Yes: for DDP (Delivery Duty Paid) shipments to Italy and European Union countries, VAT is already calculated and included in the purchase price.

Right after purchase you receive a confirmation email with your order number. When the parcel ships you receive a second email with the tracking code. In the "My Account" section you can check your order history and status at any time.

Orders placed by 12:00 on a working day are processed the same day; after 12:00, the next working day. Shipments leave Monday to Friday, excluding holidays. Express delivery takes 1–2 working days in Italy and 2–3 in the European Union. All details and rates are on the Shipping & delivery page.

Yes: when the goods ship, you receive the tracking number by email to follow the delivery in real time. Tracking is also always available in your "My Account" area.

Yes: in the towns we serve, local delivery is available for €4.90, free on orders from €80, within 1 business day. The option appears automatically at checkout if the delivery postcode is within the area; you can check your postcode on the Shipping & delivery page.

Yes, you have 14 days from delivery. Request the return from your customer account (or via the withdrawal form if you're not registered): once authorised you receive the shipping label. The return is completely free if you open the request within 3 working days of receiving the goods and hand the parcel to the courier within 3 working days of receiving the label; otherwise €6.90 (Italy) or €14.90 (abroad) is deducted from the refund. Your right of withdrawal remains valid up to day 14. All conditions are on the Returns page.

Our customer care is available Monday to Friday, 09:30–13:30 and 16:00–20:00, excluding holidays. Write to assistenza@pkbypaskal.it or call +39 081 5567392. Requests sent outside these hours are handled on the next working day.